Appendix 4 - List of Sub-processors
Version 1.0 – Effective 1 November 2025
DIDWW Ireland Limited | legal@didww.com
1. Introduction
This Annex forms an integral part of the Data Processing Addendum (“DPA”) between DIDWW Ireland Limited and its Customers. It identifies trusted third-party Sub-processors engaged by DIDWW to provide the Services as defined in the DPA.
2. Add-On Integrations
Name of Sub-Processor
Purpose of Processing
Registered Address / Location
Country of Processing
Transfer Mechanism
Stripe Payments Europe Ltd.
Payment and billing services
C/O A&L Goodbody, IFSC, North Wall Quay, Dublin 1, Ireland
EEA (primary) / Global Sub-processors
DPF (EU to US) / SCCs (Fallback for other third-countries)
PayPal (Europe) Ltd.
Alternative payment processing
Hotham House, 1 Heron Sq, Richmond upon Thames, Surrey TW9 1EJ, UK
UK (adequacy)
UK Adequacy Decision (EU to UK) / UK Addendum (Fallback)
Revolut Payments UAB
Payment collection / reconciliation
Konstitucijos ave. 21B, 08130 Vilnius, Lithuania
EEA (primary)
Intra-EEA Processing (or Intra-Group SCCs if transfer to non-EEA affiliates is documented)
OneTrust Technology Ltd.
Cookie-consent and privacy-preference management
82 St John Street, London EC1M 4JN, UK
UK (adequacy)
UK Adequacy Decision (EU to UK) / UK Addendum (Fallback)
3. Service-Specific Sub-Processors
Name of Sub-Processor
Purpose of Processing
Registered Address / Location
Country of Processing
Transfer Mechanism
Google Ireland Ltd.
Internal communication and collaboration (Gmail, Drive, Meet)
Gordon House, Barrow St, Dublin 4, Ireland
EEA (primary); global support possible
DPF (EU to US) / SCCs (Fallback for non-DPF global support)
HubSpot Ireland Ltd.
CRM, ticketing and chat for customer assistance
1 Sir John Rogerson’s Quay, Dublin 2, Ireland
EEA / USA
DPF (EU to US) / SCCs (Fallback)
Microsoft Clarity / Microsoft Ireland Operations Ltd.
Analytics of Customer interaction with the Messaging Platform interface
One Microsoft Place, Leopardstown, Dublin 18, Ireland
EEA / USA
DPF (EU to US) / SCCs (Fallback)
4. Channel-Specific Providers
Name
Purpose
Registered Address / Location
Country of Processing
Transfer Mechanism
Meta Platforms Ireland Ltd. (WhatsApp Business API)
Delivery of WhatsApp messages and related metadata to end-user recipients (applicable only where the customer uses the WhatsApp messaging channel)
4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland
EEA (primary); global routing may occur
DPF (EU to US) / SCCs (Fallback for global routing)
5. Infrastructure and Security Partners
Name of Sub-Processor
Purpose of Processing
Registered Address / Location
Country of Processing
Transfer Mechanism
Cloudflare Inc.
Content-delivery network (CDN), web-application firewall and DDoS protection
101 Townsend Street, San Francisco, CA 94107, USA
Global (EEA primary)
DPF (EU to US) / SCCs (Fallback)
All core infrastructure and customer-management systems are developed and operated internally by DIDWW Ireland Limited within the EEA
6. Telecommunications Routing Partners
DIDWW provides global message delivery through a network of telecommunications DIDWWs, aggregators, and interconnection partners worldwide. These partners act as sub-processors solely for message transmission and delivery. All non-EEA transfers are governed by the EU Standard Contractual Clauses (Decision 2021/914/EU) or equivalent safeguards. Routing partners are bound by telecommunications-confidentiality obligations and subject to periodic data-protection due-diligence reviews.
7. Governance
This Annex is maintained and updated in accordance with Section 4 of the DIDWW Data Processing Addendum (DPA).
All notice, objection, and liability provisions applicable to Sub-processors are governed by that Section.
