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WhatsApp marketing for e-commerce

Drive more revenue with automated WhatsApp campaigns, rich media messaging, and unlimited contacts.

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Reach your audience on the world's favorite app

The world's most popular messaging app, now your most powerful marketing channel.

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Branded business profiles

Send as a verified brand with a professional business profile that includes your logo, description, and contact info to build immediate trust with every customer.

Branded business profiles

Shopify integration

Sync your store in minutes to power your campaigns with real-time product data, customer behavior, and automated order history from Shopify.

Shopify integration

Unlimited contacts

Grow your WhatsApp list without limits. We offer unlimited contacts on all paid plans, so you only ever pay for the messages you send.

Unlimited contacts

Interactive tools for rich media messaging

Professional features designed to handle high-volume WhatsApp campaigns with interactive media.

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WhatsApp campaign builder

Create compelling WhatsApp messages in minutes. Add images, videos, and interactive buttons to drive higher click-through rates.

WhatsApp automation

Launch automations like abandoned cart reminders and welcome sequences using a visual builder that requires zero coding or technical setup.

Multimedia messaging

Showcase products with high-quality images, videos, and PDF documents sent directly through the WhatsApp conversation window.

Advanced segmentation

Target shoppers by purchase history and browsing behavior to ensure your WhatsApp messages land with the right audience.

Dynamic content

Personalise every message with live data from your Shopify store. Automatically sync products, pricing, and customer details.

Message scheduling

Write your campaigns today and schedule them for any time. Reach your audience when they are most active and likely to engage.

Smart channel fallback

Ensure every message reaches your contacts with automatic channel switching between Email, SMS, and WhatsApp.

WhatsApp analytics

Track every delivery, read, and conversion with detailed campaign metrics to identify what drives revenue to optimize future messages.

Compliance tools

Stay compliant with built-in opt-in management and Meta-approved template flows that handle consent and unsubscribes automatically.

Send WhatsApp campaigns that convert

Automate personalised WhatsApp campaigns with unlimited contacts and real-time Shopify data.

Automated WhatsApp sequences to scale sales

Launch automated WhatsApp sequences designed to recover lost revenue and drive repeat purchases on autopilot.

VIP offers

VIP offers

Identify your best customers and automatically trigger exclusive VIP offers via WhatsApp to drive repeat purchases.

Welcome series

Welcome series

Turn new subscribers into buyers with automated WhatsApp greetings that deliver 'first-purchase' incentives the moment they opt in.

Post-purchase flow

Post-purchase flow

Build brand loyalty with automated order confirmations and delivery notifications that provide a premium, real-time post-purchase experience.

Abandoned cart recovery

Abandoned cart recovery

Recover lost sales with timed WhatsApp reminders that include live product images, current pricing, and a direct link back to checkout.

Automated back-in-stock

Automated back-in-stock

Notify customers the moment a product returns to your Shopify store with automated alerts that drive immediate traffic and recover potential sales.

Automated win-back flows

Automated win-back flows

Re-engage inactive shoppers by sending personalised WhatsApp offers to customers who haven't visited your store in a specified timeframe.

WhatsApp
+ Email + SMS

Unify your marketing into a high-performance workspace where all channels work together.

whats app email sms

contact.center™ combines email, SMS, and WhatsApp into one automation engine to maximize your reach and drive consistent revenue without the friction of managing disconnected apps.

Get started with contact.center™ today

Try contact.center™ for free and see how simple Email & SMS marketing can be.

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FAQ

Everything you need to know about contact.center™ WhatsApp marketing and how it works.

Do I need a WhatsApp Business account?

Yes. You can connect your official WhatsApp Business account directly to our platform and send high-volume, branded campaigns that comply with Meta's guidelines.

How does WhatsApp pricing work?

WhatsApp is available on every plan. You can send WhatsApp on a pay-as-you-go basis - no commitment required. The Omnichannel plan includes messaging credits and offers significantly better per-message rates than pay-as-you-go, with the option to top up credits at any volume.

Can I personalise WhatsApp with my Shopify data?

Yes. Product names, prices, inventory status, browsing history, and past purchase data feed directly into your WhatsApp campaigns - updated in real time from your store.

Can I send rich media in WhatsApp campaigns?

Yes. WhatsApp supports images, videos, and call-to-action buttons - making it the richest messaging format available. All media is added directly in the campaign builder.

How does smart channel fallback work with WhatsApp?

If a WhatsApp message fails to deliver, contact.center™ automatically retries via SMS or email - ensuring every message reaches its destination without manual follow-up or lost revenue.

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